Red Funnel has won a coveted UK Customer Experience Award, earning first place for excellence within the travel, leisure and hospitality sector.
This annual event is the largest of its kind in the World, and honours companies who have demonstrated leadership in delivering superior customer experiences.
Announced at a ceremony at Wembley Stadium in London on Thursday, 28 September the award was won by Red Funnel amidst stiff competition from fellow finalists in the travel, leisure and hospitality sector.
Kevin George, Red Funnel’s CEO, said: “Being recognised at this level is a real honour. We take tremendous pride in what we do and we like to think we’re doing a good job, but to hear it from our customers and now to be acknowledged by industry experts is a tremendous compliment. Our staff work tirelessly to make the crossing to and from the Isle of Wight a warm and memorable experience for our customers, so this award truly belongs to them. I could not be prouder of their achievement.”
Red Funnel was declared a finalist for the award following a rigorous review at the end of July and was announced as a winner at Thursday night’s ceremony following a team presentation before a live judging panel at Wembley.
This award comes two days after Red Funnel announced a £3M major refurbishment of its ro-pax ferry, Red Eagle. In an effort to further elevate the on-board customer experience, the project will deliver a significant increase in the number of interior seats, upgraded facilities and a modern new look to match sister vessels Red Osprey and Red Falcon. Renovations will start in January 2018 and be completed in time for the summer timetable starting 29 March.