COVID-19- Advice/ IW Info./ Girlguiding Info as at 1. 6.2020.

For travel/holiday advice see ‘Where To Stay’.

Local Organisations Offering Help During Pandemic.
Local Authority (IW Council) working in conjunction with Community Action IW – co-ordinating local efforts
Support to access groceries and medication.
Volunteers also needed – Isle of Wight Coronavirus Community Help Group on Facebook
01983 823600 – open 9am to 5pm everyday
(Please do not ring The Riverside Centre number as The Riverside is closed)
E mail:


Isle of Wight Positive Minds
Support around mental health and wellbeing
Contact the Isle of Wight Safe Haven on 01983 520168 during their normal opening hours:
Monday to Friday – 5pm – 10 pm
Weekends and Bank Holidays –
10am – 10 pm
Footprint Trust
Help and advice around fuel poverty and Guidance on energy matters
01983 822282
E mail:
Citizens Advice
Issues around money, benefits, housing or employment
03444 111444
West Wight Coronavirus Support
Issues around money, benefits, housing or employment. Volunteers also needed.
01983 752168
Priority Service Registers
Ensures vulnerable people are prioritised in the event of water or electricity outage or problems with their gas supply.
0800 316 5457 (0800 316 5457 text phone)

0330 303 0277
0800 072 8625 or 0800 294 8604 if you’re a Pay As You Go customer.
Or you can contact by textphone on 18001 0800 072 8626.
Carers IW
Advice and support for unpaid Carers.
Carers IW Tel Calls – 533173 9-4pm Mon – Fri & 10-4pm Sat-Sun for urgent calls only
Carers IW Video Calls Attend Anywhere – confidential – through NHS network
Carers IW Email:
Carers IW Carers Assessments We will offer these via the telephone or video call.
All face-to-face meetings and events are suspended until further notice.
If you feel the need to have a regular telephone call with us, please do ask.
For carers caring for those with high anxiety or dementia, it may be beneficial to avoid watching the news so to reduce their anxieties, if you are struggling with any aspect of their illness please do ring us. If you have no access to online shopping or friends and family who can help you get shopping, but we are a small team, so we are looking at supporting the vulnerable of our carers. Please contact us and we may be able to assist you or put you in contact with someone who can.
Pan Together (Newport)
For those most affected by self-isolation who live within Pan, Pan Meadows and Barton.
Please phone 01983 248 170 between 9 am and 5 pm seven days a week or email
We are also looking for volunteers, particularly younger adults, to help us provide this service. Please contact us.
Pan Together will be offering:
a ‘special of the day’ meal delivery service for £4 per meal. Order by 10.30 am for a delivery between 11.30 am and 1.30 pm;
• help with essential shopping; and
• a prescription-collection service.
Coronavirus Ryde Support Hub
Ryde Town Council are working closely with Aspire Ryde and other organisations to help support residents of Ryde and the surrounding areas.
You can call 01983 811105 between 10am and 4pm Monday to Friday
Residents can access:
Advice and information from Citizens Advice
Assistance for those in food poverty
Assistance for those in vulnerable situations
Assistance for those experiencing difficulties with self-Isolation
Assistance with the delivery of prescriptions
Please call in order to access these services.
Ventnor Town Council
Ventnor Town Council have set up a helpline.
Helpline: (01983) 853775 or 857848 between 09:00 and 16:00 Monday to Friday only
If Ventnor residents need –
• Help with essential shopping
• Collection of prescriptions
• Information or advice
• Dog walking
• Other help
Action on Hearing Loss (Isle of Wight)
Action on Hearing Loss are continuing to provide service and support. However, some of their service provision has changed to fall in line with current Government guidelines.
Ring 01983 529533 or email
Wessex Cancer Trust-Isle of Wight
Support line for people affected by cancer or those who might be supporting somebody affected by cancer.
Help line is operational 10 am – 3 pm Mon – Thu on 01983 524186.
You can also email enquiries to:
Daisy Bus services
Transport links for Island Cancer patients receiving treatment at QA Hospital, Portsmouth and Southampton General Hospital
Running to amended timetables (meeting Red Funnel car ferry and Hovertravel hovercraft) and free of charge.
Please note: Call the minibus driver the day before travelling: Portsmouth: 0799 000 1072 or Southampton: 0774 777 6874
Cross Solent Travel Scheme – information provided by Wessex Cancer Trust
Wightlink and Red Funnel car ferries Cancer and Renal patients can now claim refunds on car ferry travel Red Funnel: £10.60 return (day return or period return) for ALL NHS patients via the booking centre. Pre-book.

Adult Social Care hotline for PAs for Covid19 queries
Advice for Personal Assistants
01983 821000 extn 6322
You can contact People Matter IW on: 01983 241494
Lines open 10.00am – 4.00pm Monday to Thursday and 10.00am – 1.00pm on Friday


Girlguiding HQ in London have this evening (16th March.) issued the following:

You will have seen the UK Government has today announced new measures around Coronavirus (COVID-19) and has advised against all non-essential travel and social contact.

We have taken the decision therefore, to suspend Girlguiding unit meetings with immediate effect.

Advice to all leaders is:-Please contact your girls’ parents to let them know your unit will not be meeting until further notice. We will also email parents tomorrow and provide updates on social media to support you in your own communications.

All enquiries will be contacted.


Girlguiding South West England is keeping up to date with the latest information from UK Government and Public Health England. If you have travelled from any of the affected countries where there’s a need to self-isolate, please do not attend a Girlguiding South West England event.
Please contact the Region office if you have any concerns.
We’ll update all attendees if any UK Government advice changes in any way that affects the event. To keep up to date with the latest information please refer to the Public Health England website.
Please follow links for more details look at the Public Health England website:…/organisations/public-health-england…/…/coronavirus-keeping-safe/

IW Council have also issued advice:

The symptoms of coronavirus (COVID-19) are:
a high temperature
a cough
shortness of breath
Self-isolation means you should:
stay at home
not go to work, school or public places
not use public transport or taxis
ask friends, family members or delivery services to do errands for you
try to avoid visitors to your home – it’s OK for friends or family to drop off food for you. Alternatively, you can order by phone or online, such as through takeaway services or online shopping deliveries. However, make sure you tell the delivery driver that the items are to be left outside, or as appropriate for your home.
For more advice on self isolation visit NHS online

You may need to do this for up to 14 days to help reduce the possible spread of infection. For more information on the symptoms and steps to take, go to

For the latest advice for travellers returning from affected areas, plus guidance to schools and care homes, visit